Windows Users

** If you are receiving the following error message below when you are trying to connect to TRZ's streaming services, most likely you system is behind a firewall.  To remedy this problem, you must contact your system administrator to allow you to listen. **

Windows users are able to listen to events on the internet with a program called Windows Media Player.  To listen to the event you must have the most current version of Windows Media Player, which is currently version 11.  If you are unsure what version you have of Windows Media Player you have and would like to check, start the troubleshooting process at Step 1, if you know that you currently have version 11 of Windows Media Player, skip Step 1 and go directly to Step 2.

Step 1

One of the most prevalent problems we run into are people trying to listen with an out of date version of Windows Media  Player.  To check what version of Windows Media Player you have:

  1. Open Windows Media Player
    • Click on the Start Menu and place your mouse cursor on the Programs folder.
    • With your cursor go to the Windows Media folder and click on it.
    • Go to the option which says Windows Media Player and click on it.
  2. Once Windows Media Player is open, press Alt F on your keyboard then go to the Help Menu and to the option "About Windows Media Player"

  1. When you click on the "About Windows Media Player" option, a new window will appear on the screen.

    • The screen will resemble the one pictured below.  Look on the screen for the label "Version"

  • If your version number is earlier then 11.0, please click here to download the newest version of Windows Media Player.

Step 2

If you get the message "Net congestion" or "Buffering" when you are trying to listen to an audio broadcast, that means too many listeners are connected to the stream or your ISP's network is too busy.  Just be patient and the traffic should eventually clear.  The Internet is not a direct pipeline from our computers to yours. The audio stream you are attempting to receive passes through many server computers on the way. If there is too much traffic at any of these computers, or any of them aren't working, traffic jams are created and the signal may be difficult or impossible to receive for a time. Our engineers receive reports about network congestion 24 hours a day, 7 days a week, and work constantly to redirect our streams in ways that make them easier for you to hear. If you are having a hard time listening over the internet, you can listen over the phone for 45 cents per minute by calling 800-846-4717 for a live meeting or 800-462-0393 for an archived meeting.

Step 3

If you are listening in your office, is there a firewall, proxy server, or other security system in place that blocks audio streams? You and your network administrator may want to read about firewalls, proxy servers, and how to receive audio streams through them. Go to Microsoft's General Help Page and look for the firewall and proxy server information.

 

If you are still having problems, feel free to call us at 1-800-846-4630.